Zoologix submission form should be enclosed
with every shipment.
Place solid fecal
samples, fecal/cloacal/choanal/rectal swabs, respiratory swabs, fresh
tissue, and other
nonliquid samples in individual, clean, labeled, sealed containers
without transport medium, such as
ziplock bags or plain tubes.
If tubes, cups or other sample containers thicker than 1/4" are used,
ship in a box, not an envelope.
If multiple swab
samples (for example, throat + nasal + eye discharge swabs for a
respiratory panel) are required for a single panel or test, place all
the swabs from one animal together in a single labelled bag or tube.
normal room temperature the same day as collected if possible. If samples must be held
for more than a few hours before shipping, refrigerate and ship within a few days with cold packs.
Most swab samples may be shipped at normal room temperature if less than ~3-4
days' time is expected from origination at the animal source to the
samples' arrival at Zoologix. Do not allow samples to be exposed in
transit to temperatures higher than normal room temperature.
Fixed or preserved tissue may be shipped at ambient
Most swab types are
acceptable; plain dry cotton- or synthetic-tip swabs are typical. Any
shaft material is acceptable. The head of the swab should be coated
with sample material to the extent possible. We can test from less
sample material, but too small a volume of sample material may result
in decreased test sensitivity, so in general use the largest swab that
will fit the sample source without harming the patient.
Collect fresh whole blood samples in EDTA (purple top) tubes, seal, then immediately invert several times to thoroughly
mix the blood with the preservative material in the tube.
liquid samples such as lavage and cerebrospinal fluid in plain tubes or
similar clean, leakproof containers.
samples via overnight service the same day as collected if possible.
Refrigerate samples if shipping will be delayed for more than a few
hours. Room temperature shipping is adequate unless there is a chance
that samples will be in transit for more than ~24 hours or during very
warm weather -- in those cases ship liquid samples with cold packs (not dry
ice) in an insulated shipping container. Liquid samples should be
shipped in a 3-dimensional package not subject to crushing in transit.
Frozen samples should be shipped on dry ice so as to remain frozen
until arrival at Zoologix. If samples are currently frozen, do not
thaw them prior to shipping. Follow the carrier's requirements for dry
ice shipments. Contact Zoologix for advice if frozen samples will be
in transit for longer than ~24 hours.
Uniquely, clearly and permanently label each sample container with an
ID of your choice. These client IDs will identify samples in the
Results Report. Write the IDs on your submission form too.
all primary sample containers (tubes, bags, etc.) together inside a
secondary leakproof ziplock bag or other
leakproof container. Protect glass tubes from contact with each other
and pack them so they do not jostle in transit. Enclose enough
absorbent material (batting, paper toweling or similar) inside the secondary
bag or container to fully absorb the total volume of all samples
should a catastrophic spill occur in transit. Use dunnage if necessary
to prevent movement of contents. Label the outer carton per the
International sample handlingPhone 818-717-8880 or email Zoologix to request dry cards and copies of our import
shipping of swabs, feces and other nonliquid samples is as described
above. Blood and other liquids can also be shipped
dry cards, which we provide to our
clients outside the United States. Liquid samples are placed on the
cards and dried per instructions printed on the back of each card.
Carded samples remain stable for months at room temperature, so
handling requirements are less stringent, easing international sample
We charge a
small deposit per card, which is then credited against your invoice
when the card is returned to us for PCR testing.
FedEx or other
similar courier services often provide the best combination of cost
and reliability, for both domestic and international shipments to
Zoologix. For shipments within USA, we have found that Priority Mail
and Express Mail can be less reliable. For international shipments, we
have found that freight forwarders can be less reliable. However,
carrier selection is the client's decision and Zoologix is able to
receive shipments via all major carriers.
Shipping and related fees
shipper is responsible for any shipping, customs, duty, tax or
ancillary fees charged by any third party arising from the shipping of
samples to Zoologix.
receives deliveries Monday-Friday 9am-5pm. If shipping overnight,
STANDARD overnight (NOT early morning or "first overnight")
delivery. Contact us for advice if you are considering weekend
Send all samples to:
Chatsworth CA 91311