shipping instructions 
Liquid
samples
Collect fresh whole blood samples in EDTA (purple top) or ACD (yellow
top) tubes, seal, then immediately invert several times to thoroughly
mix the blood with the preservative material in the tube.
Collect other
liquid samples (eg lavage, liquid feces, CSF) in plain tubes or
similar clean, leakproof containers.
Ship liquid
samples via overnight service the same day as collected if possible.
Refrigerate samples if shipping will be delayed for more than a few
hours. Room temperature shipping is adequate unless there is a chance
that samples will be in transit for more than ~24 hours or during very
warm weather -- in those cases ship samples with cold packs (not dry
ice) in an insulated shipping container.
Frozen
samples
All frozen samples should be shipped on dry ice so as to remain frozen
until arrival at Zoologix. Follow the carrier's requirements for dry
ice shipments. Contact Zoologix for advice if frozen samples will be
in transit for longer than ~24 hours.
Other
nonliquid samples
Place swab samples, fresh tissue, solid fecal samples and other
nonliquid samples in individual, clean, labeled, sealed containers
without transport medium, such as plain tubes or ziplock bags. Ship at
room temperature the same day as collected if possible. If fresh
tissue or fecal samples must be held before shipping for more than a
few hours, refrigerate and ship within a few days with cold packs.
Swab samples may be shipped at room temperature if less than ~3-4
days' time is expected from origination at the animal source to the
samples' arrival at Zoologix. Fixed or preserved tissue may be shipped
at ambient temperature.
Sample
labeling
Uniquely, clearly and permanently label each sample container with an
ID of your choice. These client IDs will identify samples in the
Results Report. Write the IDs on your submission form too.
Packaging
Enclose
all primary sample containers (tubes, bags, etc.) together inside a
secondary leakproof ziplock bag or other leakproof container. Protect
glass tubes from contact with each other and pack them so they do not
jostle in transit. Enclose enough absorbent material (batting,
toweling or similar) inside the secondary bag or container to fully
absorb the total volume of all samples should a catastrophic spill
occur in transit. Use dunnage if necessary to prevent movement of
contents. Label the outer carton per the carrier's requirements.
A completed
Zoologix submission form should be enclosed
with every shipment.
International sample handling
Zoologix
can perform testing of dried blood and other liquids from
dry cards, which we provide to our
clients outside the United States. Liquid samples are placed on the
cards and dried per instructions printed on the back of each card.
Carded samples remain stable for several weeks at room temperature, so
handling requirements are less stringent, easing international sample
shipping. Phone 818-717-8880 or
email Zoologix to request dry cards and copies of our import
permits.
Receiving
hours
Zoologix
receives deliveries Monday-Friday 9am-5pm. Weekend deliveries can
usually be arranged with advance notice -- contact Zoologix at least
24 hours in advance to confirm weekend receiving.
Send all
samples to:
Zoologix,
Inc.
9811
Owensmouth Ave
Suite
4
Chatsworth CA 91311
USA
Phone: 818-717-8880
