Zoologix submission form should be enclosed
with every shipment.
Place solid fecal
samples, fecal/rectal swabs, respiratory swabs, fresh tissue, and other
nonliquid samples in individual, clean, labeled, sealed containers
without transport medium, such as
ziplock bags or plain tubes. If tubes, cups or other sample containers
thicker than 1/4" are used, ship in a box, not an envelope.
If multiple swabs
(for example, throat + nasal + eye discharge swabs for a respiratory
panel) are required for a single panel or test, place all the swabs
from one animal together in a single labelled bag or tube.
normal room temperature the same day as collected if possible. If samples must be held
for more than a few hours before shipping, refrigerate and ship within a few days with cold packs.
Most swab samples may be shipped at normal room temperature if less than ~3-4
days' time is expected from origination at the animal source to the
samples' arrival at Zoologix. Do not allow samples to be exposed in
transit to temperatures higher than normal room temperature.
Fixed or preserved tissue may be shipped at ambient
Most swab types are
acceptable; plain dry cotton- or synthetic-tip swabs are typical. Any
shaft material is acceptable. The head of the swab should be coated
with sample material to the extent possible. We can test from less
sample material, but too small a volume of sample material may result
in decreased test sensitivity, so in general use the largest swab that
will fit the sample source without harming the patient.
Collect fresh whole blood samples in EDTA (purple top) tubes, seal, then immediately invert several times to thoroughly
mix the blood with the preservative material in the tube.
liquid samples such as lavage and cerebrospinal fluid in plain tubes or
similar clean, leakproof containers.
samples via overnight service the same day as collected if possible.
Refrigerate samples if shipping will be delayed for more than a few
hours. Room temperature shipping is adequate unless there is a chance
that samples will be in transit for more than ~24 hours or during very
warm weather -- in those cases ship liquid samples with cold packs (not dry
ice) in an insulated shipping container.
Liquid samples should be shipped in a 3-dimensional package not
subject to crushing in transit.
Frozen samples should be shipped on dry ice so as to remain frozen
until arrival at Zoologix. If samples are currently frozen, do not
thaw them prior to shipping. Follow the carrier's requirements for dry
ice shipments. Contact Zoologix for advice if frozen samples will be
in transit for longer than ~24 hours.
Zoologix provides PCR Paks to USA clients as needed. Each PCR Pak
includes dry swabs (for fecal, nasal, tracheal, conjunctival,
genital, rectal or other swab samples), ziplock bags, a submission form and a preaddressed, postage-paid
envelope for mailing samples to Zoologix from any USA location.
Simply collect samples per the instructions, complete the included submission
form and mail at any US Post Office. Avoid exposing samples
to excessive heat or cold -- for example, avoid leaving
the PCR Pak in a mailbox in direct sunlight or freezing temperatures.
You may also send
your own swabs to Zoologix in a PCR Pak envelope, but please do not
send liquids or bulky items in PCR Pak envelopes.
Mailed PCR Paks
arrive at Zoologix in first class US Mail transit time, usually no more
than ~3 business days. If you want faster or trackable transit for
your samples, you may prefer to send the PCR Pak via your courier (eg
FedEx). The PCR Pak weighs less than 8 ounces and fits inside a standard courier envelope.
We can provide
dry cards for drying and sending
blood, CSF or semen to us in a PCR Pak or your own envelope, without
refrigeration. Contact Zoologix if you wish to send samples
using dry cards. We charge a small deposit per card, which is then
credited against your invoice when the card is returned to us for
Uniquely, clearly and permanently label each sample container with an
ID of your choice. These client IDs will identify samples in the
Results Report. Write the IDs on your submission form too.
all primary sample containers (tubes, bags, etc.) together inside a
secondary leakproof ziplock bag or other
leakproof container. Protect glass tubes from contact with each other
and pack them so they do not jostle in transit. Enclose enough
absorbent material (batting, paper toweling or similar) inside the secondary
bag or container to fully absorb the total volume of all samples
should a catastrophic spill occur in transit. Use dunnage if necessary
to prevent movement of contents. Label the outer carton per the
International sample handlingPhone 818-717-8880 or email Zoologix to request dry cards.
can perform testing of blood and other liquids from
dry cards, which we provide to our
clients outside the United States. Liquid samples are placed on the
cards and dried per instructions printed on the back of each card.
Carded samples remain stable for months at room temperature, so
handling requirements are less stringent, easing international sample
We charge a
small deposit per card, which is then credited against your invoice
when the card is returned to us for testing.
FedEx or other
similar courier services often provide the best combination of cost
and reliability, for both domestic and international shipments to
Zoologix. For shipments within USA, we have found that Priority Mail
and Express Mail can be less reliable. For international shipments, we
have found that freight forwarders can be less reliable. However,
carrier selection is the client's decision and Zoologix is able to
receive shipments via all major carriers.
Shipping and related fees
shipper is responsible for any shipping, customs, duty, tax or
ancillary fees charged by any third party arising from the shipping of
samples to Zoologix.
receives deliveries Monday-Friday 9am-5pm. If shipping overnight,
STANDARD overnight (NOT early morning or "first overnight")
Chatsworth CA 91311